1. SHIPPING CONDITIONS

All orders are shipped the next day after the transaction has been confirmed, excluding Saturdays and Sundays. In the case of a holiday, the order will be shipped on the next business day.

2. TAXES

The purchase prices in effect at the time the order is placed are those shown on the screen. Prices are indicated in euros, including taxes.

In general, any taxes, fees, duties, customs clearance fees, and brokerage fees incurred as a result of the purchase and sale of products, as well as any other expenses arising therefrom, shall be the responsibility of the User/Buyer.

3. RETURNS

In cases where the User purchases products on or through the owner's Website, he or she has a series of rights, as listed and described below:

4. RIGHT OF WITHDRAWAL

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the goods purchased on the Website www.aysa.es or in the event that the goods comprising your order are delivered separately, 14 calendar days after the day on which the User or a third party authorized by the User, other than the carrier, acquired material possession of the last of those goods that comprised the same purchase order, or in the case of a service contract, 14 calendar days from the day on which the contract was entered into.

To exercise this right of withdrawal, the User must notify www.aysa.es of their decision. They may do so, where appropriate, through the contact spaces provided on the Website.

Regardless of the means chosen to communicate their decision, the User must clearly and unequivocally state their intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form provided by www.aysa.es as an annex to these Terms and Conditions; however, its use is not mandatory.

To comply with the withdrawal deadline, it is sufficient for the communication unequivocally expressing the decision to withdraw to be sent before the corresponding deadline expires.

In the event of withdrawal, www.aysaskincare.es will reimburse the User for all payments received, including shipping costs (with the exception of additional costs chosen by the User for a shipping method other than the least expensive method offered on the Website) without undue delay and, in any case, no later than 14 calendar days from the date on which www.aysaskincare.es is informed of the User's decision to withdraw.

www.aysa.es will reimburse the User using the same payment method used to make the initial purchase transaction. This reimbursement will not incur any additional costs for the User. However, www.aysaskincare.es may withhold said reimbursement until it has received the purchased products or items, or until the User provides proof of their return, whichever condition is met first.

The User can return or send the products to www.aysa.es at:

And you must do so without undue delay and, in any case, no later than 14 calendar days from the date on which www.aysa.es was informed of the decision to withdraw.

The User acknowledges that they must bear the direct cost of returning the goods (transportation, delivery), if any. Furthermore, they will be responsible for any decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

The User acknowledges that there are exceptions to the right of withdrawal, as set forth in Article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. These exceptions, by way of example and not exhaustive, would include: personalized products; products that may deteriorate or expire quickly; music or video CDs/DVDs without their packaging, as sealed at the factory; products that, for hygiene or health reasons, are sealed and have been unsealed after delivery.

The provision of a service that the User may contract on this Website is governed by the same law, as this same law establishes that the right of withdrawal will not apply to Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by www.aysa.es, they will have lost their right of withdrawal.

In any case, no refund will be issued if the product has been used beyond its mere opening, if it is not in the same condition as when it was delivered, or if it has been damaged after delivery.

Likewise, products must be returned using or including all original packaging, instructions, and any accompanying documents, as well as a copy of the purchase invoice.

The withdrawal form template can be downloaded from the following link:

5. RETURN OF DEFECTIVE PRODUCTS OR SHIPPING ERROR

This refers to all those cases in which the User considers that, at the time of delivery, the product does not comply with the provisions of the contract or purchase order, and that, therefore, they must contact www.aysaskincare.es immediately and inform them of the existing non-conformity (defect/error) by the same means or using the contact details provided in the previous section (Right of Withdrawal).

The User will then be informed how to proceed with the return of the products. Once returned, the products will be examined and the User will be informed, within a reasonable time, whether a refund or, if applicable, a replacement is appropriate.

The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days of the date on which we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amount paid for products returned due to a defect, when a defect actually exists, will be fully refunded, including delivery costs and any costs incurred by the User in processing the return. The refund will be issued using the same payment method used to pay for the purchase.

In any case, the rights recognized in the legislation in force at any given time for the User, as a consumer and user, will always be applicable.

6. WARRANTIES

The User, as a consumer and user, enjoys guarantees on the products they may purchase through this Website, under the terms legally established for each type of product. www.aysaskincare.es is therefore liable for any lack of conformity that becomes apparent within a period of two years from the delivery of the product.

In this regard, products are deemed to comply with the contract provided that: they conform to the description provided by www.aysa.es and possess the qualities presented therein; they are suitable for the uses for which products of the same type are ordinarily intended; and they present the quality and performance typical of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to products delivered to the User, the User must proceed as indicated in the section on Return of Defective Products or Shipping Errors. However, some of the products sold on the Website may present non-uniform characteristics, provided that these derive from the type of material with which they were manufactured. Therefore, they will form part of the individual appearance of the product and will not be considered a defect.

On the other hand, the User may purchase a product from a third-party brand or manufacturer on the Website. In this case, and considering that the product is defective, the User also has the option of contacting the brand or manufacturer responsible for the product to find out how to exercise their legal warranty rights directly against them within two years of delivery of said products. To do so, the User must have retained all information regarding the product warranty.